Here are some of the most frequently asked questions about If you don’t see your question on this page please livechat, call, email, or fill out our contact form so that we can find you a solution!

What is your Return Policy?

Please see our return policy HERE

What is your Shipping Policy?

Please see our shipping policy HERE

What is the warranty information?

Most of our vendors have lifetime electrical warranties and one year finish warranties. Some vendors do have full lifetime warranties which do cover all aspects of the product. Please check the product details on the product you are interested in to see manufacturer warranty information. Whether it be electrical, topical, or defective issues, we have full faith in our lighting specialists and manufacturers to find you the proper solution. The cost of this warranty ranges from $20-$200 and is based on the purchase price of the product being warrantied. For any questions about warranties please feel free to LiveChat us or contact us HERE

Do you accept apple pay?

We do not accept apple pay currently. We accept all forms of major payment including Visa, Mastercard, American Express, or Discover Card. We do not accept wire transfers, personal checks, or money orders currently. For any other payment inquiries or questions please call us at 954-757-9646.

What are the hours of operation?

Our online lighting specialists are available to help you on LiveChat from Monday-Saturday anytime between 8:00 A.M – 10:00 P.M. You can also call our lighting specialists from Monday-Friday between 9:00 A.M - 5:00 P.M, Saturdays between 10:00 A.M – 5:00 P.M, and Sundays between 12:00 A.M – 5:00 P.M. Our showroom located at 7401 West Sample Road, Coral Springs, Florida 33065 is open from Monday-Friday between 9:00 A.M - 5:00 P.M, Saturdays between 10:00 A.M – 5:00 P.M, and Sundays between 12:00 A.M – 5:00 P.M. For all other inquiries please email [email protected] or visit our contact us page HERE to send us a direct message!

Where are you located?

Our South Florida showroom is located at 7401 West Sample Road, Coral Springs, Florida 33065. For map directions check out our showroom locator page HERE. If you’d like to take a virtual tour of our showroom click HERE.

Do we have inside trade programs for designers, builders, and architects?

We do have exclusive trade programs for interior designers, builders, architects, and similar industry professionals. Check out our trade program page HERE. for more specifics on the perks of becoming a Beautiful Things Lighting Trade Pro.

What coupons does your company offer?

Our company is constantly updating our sales and coupon offers. We have SHOWROOM COUPONS,ONLINE COUPONS, NEWSLETTER PROMOTION COUPONS, NEW HOMEOWNERS COUPONS

Do I have to create an account to purchase from your company?

You do not have to create an account to purchase anything from our company. You can select “checkout as guest” when checking out. However, we do still require an email address and phone number so that we can properly follow up with you during the order process.

Do I pay sales tax?

Beautiful Things Lighting is required by certain states to charge sales tax on online orders. Sales tax will be automatically added to the shopping cart. We will not charge sales tax on orders which we are not required to do so.

Tell me about your price match guarantee policy?

At Beautiful Things lighting, we pride ourselves on offering the best possible deals. Therefore, we will match or beat any price offered by all authorized retailers and e-commerce stores. If you see a product at a lower price either screenshot the page or copy the link. Then you can email that to [email protected], send a LiveChat message at the bottom right corner of this page, or call us at 954-759-9646 so we can honor that price. We look forward to providing you with beautiful lighting at the best possible price!

How can we contact your customer service?

The best way to contact our customer service is to either hit the LiveChat button in the bottom right corner of this page, call our customer service representatives at 954-757-9646, or email [email protected]. You can also check out our contact us page HERE

Can I cancel my order?

You may cancel your order if the items purchased have not been shipped from our store or the manufacturer. Simply LiveChat, call us at 954-757-9646, email us at [email protected], or contact us HERE. After you have submitted your request, you will soon receive an email acknowledging your cancellation request followed by another email confirming the cancellation request. Please allow up to 24 hours for confirmation of cancellation. If the product has already shipped before you have submitted the cancellation request, we will have to deny the request and then proceed to follow our return process. Some items that are custom made or built-to-order cannot be canceled.